Frequently Asked Questions

Place a new order for the product/products and click collection at check out.

In notes write "Please combine with order number XXXX" Once done admin@lashv.com.au with the new order number.

Please send an email to admin@lashv.com.au with your Lash V email, the discount you are using and the products you are trying to order.

Discount codes cannot be used on top of products already discounted.

Some discount codes may only be a one time use code.

Click the pink crown icon button on the Lash V home page and log in to your account. 
Or click this link: https://www.lashv.com.au/account/login

If you don’t have an account, just use the email that you place your orders with to create one. 
Here’s a link: https://www.lashv.com.au/account/register

Once logged in, click the pink crown button on the home page again. Here you will be able to see your points and you can redeem them once earning enough for a discount code.

On our website you can sign up to our V.I.P Mailing List to make sure you never miss any amazing news!

Please send an email to admin@lashv.com.au including your Lash V email and order number. 

Please explain the issue whether an item is wrong or missing and the quantity.

Please include pictures / videos. 

The stains will stain the skin for up to 7-10 days.
The stains will stain the brow hair for 4-6 weeks.

Brow Tint will only tint the brow hairs. 

Brow Stains will stain both the brow hairs for 4-6 weeks and skin for 7-10 days.

Brow Stains are perfect to fill any gaps and give the appearance of a fuller brow.

Our Brow Stains WITHOUT Henna are safe and perfect to use with brow lamination. 

Brow Stains WITH Henna cannot be used with brow lamiantion. Brow lamination & Henna both involve a chemical process and when they are mixed together the brow hairs can become over-processed. 

If you are having an issue with your lash adhesive and would like advice please send an email to admin@lashv.com.au. 

Please include

1. Order Number
2. Which Glue You Purchased 
3. Images / Videos Of The Issue 
4. Temperature & Humidity You Work With 
5. How You Store The Glue 

1. Always store your glue in a cold, dark place away from direct sunlight and heat.
2. Store upright in a glue storage container.
3. Once opened the glue is exposed to moisture from the air so it is important to replace glue regularly.
4. Use nozzle wipes to clean nozzle after every use and ensure lid is secured tightly.

Promade Lashes are hand made fans and Premade Lashes are machine made fans 

Promade Lashes are made of silk blended PBT material.

All other lashes are made of PBT material and are cruelty-free

Our lashes are heat bonded.

Sometimes the case can crack but it is still usable.

If your tray arrives broken and has damaged the lashes, please contact us at admin@lashv.com.au and provide images so we can resolve this.

We offer Amex, Apple Pay, Credit Card, Master Card, Visa, Paypal,  Afterpay, Klarna and Ziip Pay

Returns can be made within 30 days of purchasing. All products being returned must be within their original packing and unused. 

Returns will be issued a Credit-Note once the returned items have been received and approved by our team. 

Please send us the return tracking number once you receive it. 

To make a return contact us first at admin@lashv.com.au and include 

1. Order number 
2. Products You Wish To Return & Quantity 
3. Images / Video
4. Reason For return 

AU Express Delivery 2-5 business days

AU Parcel post Delivery 3-10 business days

Please allow 24 hours from ordering for your delivery to begin. Delivery times can be increased during busy periods such as Christmas and New Years.

Tracking information is included in the confirmation email you receive once your order has been processed and handed to the courier for delivery.

It can take up to 24 hours for tracking information to show an update. 

We are a wholesale company and sell directly to professional salons globally we also offer bulk buy and save discounts for larger purchases. Receive 15% off when you spend over AUD$1000, 20% off when you spend AUD$2000 and if you spend over AUD$3000 please contact us to discuss a personalised discount for you.

https://www.lashv.com.au/pages/lash-v-bulk-order-discounts

If you are interested purchasing more than the bulk buy and save please let us know.

Also when you create a company account with us you earn lash credits every time you purchase. This will generate lash cash that you can use on your next order.